Privacy Policy (Stephencabs India)
Your privacy matters to ANI Technologies Private Limited
(the “Company”, “we”, “Stephen”, or “us”).
This Privacy Policy explains how we collect, process, use,
share and protect information about you. It also tells you how you can access
and update your information and make certain choices
about how your information is used.
The Privacy Policy covers both “online” (e.g., web and
mobile services, including any websites operated by us such as https://www.Stephencabs.com/
or Mobile Application, however accessed and/or used, whether via personal
computers, mobile devices or otherwise) and “offline” (e.g., collection of data
through mailings, telephone, or in person) activities owned, operated,
provided, or made available by the Company. Our “online” and “offline”
activities, in relation to facilitation of taxi hire services through a network
of third party drivers and taxi operators, are collectively referenced as the
“Services”.
This Privacy Policy also applies to your use of interactive
features or downloads that: (i) we own or control; (ii) are available through Stephen’s
Services; or (iii) interact with the Services and post or incorporate this
Privacy Policy.
BY ACCEPTING THE CUSTOMER TERMS AND CONDITIONS, YOU AGREE TO
THE TERMS OF THIS PRIVACY POLICY. Please review the following carefully so that
you understand our privacy practices. If you do not agree to this Privacy
Policy, do not accept the Customer Terms and Conditions or use our Services.
This Privacy Policy is incorporated by reference into the Customer Terms and
Conditions.
If you have questions about this Privacy Policy, please
contact us through email address provided
on our website and/ or Mobile Application.
- DEFINITIONS
Unless otherwise provided in this Privacy Policy, the terms
capitalized in the Privacy Policy shall
have the meaning as provided hereunder:
- “Co-branded
Services” shall have the meaning assigned to the term in paragraph
4(c) hereto.
- “Device” shall
mean computer, mobile or other device used to access the Services.
- “Device
Identifier” shall mean IP address or other unique identifier for the
Device.
- “Mobile
Application” shall mean application provided by us on the Device to
access the Services.
- “Mobile
Device Information” shall have the meaning assigned to the term in
paragraph 2(d)(ii) hereto.
- “Promotion” shall
mean any contest and other promotions offered by us.
- “Protected
Information” shall mean such categories of information that could
reasonably be used to identify you personally, including your name, e-mail
address, and mobile number.
- “TPSP” shall
mean a third party service provider.
- “Usage
Information” shall have the meaning assigned to the term in paragraph
2(b)(i) hereto.
- WHAT
INFORMATION DO WE COLLECT?
- INFORMATION
YOU PROVIDE TO US
We may ask you to provide us with certain Protected
Information. We may collect this information through various means and in
various places through the Services, including account registration forms,
contact us forms, or when you otherwise interact with us. When you sign up to
use the Services, you create a user profile. We shall ask you to provide only
such Protected Information which is for lawful purpose connected with our
Services and necessary to be collected by us for such purpose. The current data
fields that might be requested for are:
- Full
name
- Email
- Password
- Address
- Mobile
phone Number
- Zip
Code
- INFORMATION
WE COLLECT AS YOU ACCESS AND USE OUR SERVICES
- In
addition to any Protected Information or other information that you choose
to submit to us, we and our TPSP may use a variety of technologies that
automatically (or passively) collect certain information whenever you
visit or interact with the Services (“Usage Information”). This Usage
Information may include the browser that you are using, the URL that
referred you to our Services, all of the areas within our Services that
you visit, and the time of day, among other information. In addition, we
collect your Device Identifier for your Device. A Device Identifier is a
number that is automatically assigned to your Device used to access the
Services, and our computers identify your Device by its Device Identifier.
- In
case of booking via call centre, Stephen may record calls and chat
histories for quality and training purposes.
- In
case you book/ purchase a vehicle through ‘Stephen Cars’, we may collect
your vehicle preferences, your preferred address for test drives, car
insurance details, purchase history and information pertaining to the
service package purchased, and any additional documents that you may have
shared with us, to facilitate such sale/ purchase of vehicle(s).
- Tracking
information is collected as you navigate through our Services, including,
but not limited to geographic areas. The driver’s mobile phone will send
your GPS coordinates, during the ride, to our servers. Most GPS enabled
mobile devices can define one’s location to within 50 feet.
- In
case you place requests for services organized/ sponsored/ initiated
through the ‘Stephen Foundation’ or other CSR activities from Stephen, we
may collect some additional information, which may include sensitive
personal information, like medical reports and such other documentary
evidence to validate the authenticity of your request for such services.
- In
case you upload an emergency contact (name and phone number) on your
account / on the Mobile Application, we will be collecting and storing
such contact information to share your ride details with that contact and
for use in an emergency situation.
- In
case you refer a friend to our services, we will be collecting and storing
such contact information (name and phone number) to get in touch with your
friend, to promote our services.
- In
case you use your account to book a cab ride for someone else from your
contact list using the Services, we will be collecting and storing such
contact information and share the ride details with that selected contact.
- Usage
Information may be collected using a cookie. If you do not want
information to be collected through the use of cookies, your browser
allows you to deny or accept the use of cookies. Cookies can be disabled
or controlled by setting a preference within your web browser or on your
Device. If you choose to disable cookies or flash cookies on your Device,
some features of the Services may not function properly or may not be able
to customize the delivery of information to you. The Company cannot control
the use of cookies (or the resulting information) by third parties, and
use of third party cookies is not covered by our Privacy Policy.
- INFORMATION
THIRD PARTIES PROVIDE ABOUT YOU
We may, from time to time, supplement the information we
collect about you through our website or Mobile Application or Services with
outside records from third parties.
- INFORMATION
COLLECTED BY MOBILE APPLICATIONS
- Our
Services are primarily provided through the Mobile Application. We may
collect and use technical data and related information, including but not
limited to, technical information about your device, system and
application software, and peripherals, that is gathered periodically to
facilitate the provision of software updates, product support and other
services to you (if any) related to such Mobile Applications.
- When
you use any of our Mobile Applications, the Mobile Application may
automatically collect and store some or all of the following information
from your mobile device (“Mobile Device Information”), in addition to
the Device Information, including without limitation:
- Your
preferred language and country site (if applicable)
- The
manufacturer and model of your mobile device
- Your
mobile operating system
- The
type of mobile internet browsers you are using
- Your
geolocation
- Information
about how you interact with the Mobile Application and any of our web
sites to which the Mobile Application links, such as how many times you
use a specific part of the Mobile Application over a given time period,
the amount of time you spend using the Mobile Application, how often you
use the Mobile Application, actions you take in the Mobile Application and
how you engage with the Mobile Application Information to allow us to
personalize the services and content available through the Mobile Application
- Data
from SMS/ text messages upon receiving Device permissions for the purposes
of (i) issuing and receiving one time passwords and other device
verification, and (ii) automatically filling verification details during
financial transactions, either through us or a third-party service
provider, in accordance with applicable law. We do not share or transfer
SMS/ text message data to any third party other than as provided under
this Privacy Policy.
- INFORMATION
COLLECTED BY TPSP ADVERTISING ON STEPHEN WEBSITE OR MOBILE APPLICATIONS
Stephen may have advertised TPSP services/ products on its
website or mobile application. W
- USE
OF INFORMATION COLLECTED
- Our
primary goal in collecting your information is to provide you with an
enhanced experience when using the Services. We use your information to
closely monitor which features of the Services are used most, to allow you
to view your trip history, rate trips, and to determine which features we
need to focus on improving, including usage patterns and geographic
locations to determine where we should offer or focus services, features
and/or resources.
- Based
upon the Protected Information you provide us when registering for an
account, we will send you a welcoming email to verify your username and
password.
- We
use the information collected from our Mobile Application so that we are
able to serve you the correct app version depending on your device type,
for troubleshooting and in some cases, marketing purposes.
- We
use your Internet Protocol (IP) address to help diagnose problems with our
computer server, and to administer our web site(s). Your IP address is
used to help identify you, but contains no personal information about you.
- We
will send you strictly service-related announcements on rare occasions
when it is necessary to do so. For instance, if our Services are
temporarily suspended for maintenance, we might send you an email. If you
do not wish to receive them, you have the option to deactivate your
account.
- We
may use the information obtained from you to prevent, discover and
investigate Stephen of this Privacy Policy or any applicable terms of
service or terms of use for the Mobile Application, and to investigate
fraud, chargeback or other matters.
- We
provide some of your Protected Information (such as your name, pick up
address, contact number) to the driver who accepts your request for
transportation/ the associate who brings your preferred vehicle for a test
drive, so that the driver may contact and find you. The companies for
which drivers work (that are providing the transportation service) are
also able to access your Protected Information, including your
geo-location data.
- We
also provide your information to the other users who shall be travelling
with you in the vehicle assigned to you, should you choose any pooled
vehicle feature of our Services.
- We
use that geo-location information for various purposes, including for you
to be able to view the drivers in your area that are close to your
location, for you to set your pick up location, for the drivers to
identify the pick-up location, to send you promotions and offers, and to
allow you (if you choose through any features we may provide) to share
this information with other people.
- In
addition, we may use your Protected Information or Usage Information that
we collect about you: (1) to provide you with information or services or
process transactions that you have requested or agreed to receive
including to send you electronic newsletters, or to provide you with
special offers or promotional materials on behalf of us or third parties;
(2) to enable you to participate in a variety of the Services’ features
such as online or mobile entry sweepstakes, contests or other promotions;
(3) to contact you with regard to your use of the Services and, in our
discretion, changes to the Services and/or the Services’ policies; (4) for
internal business purposes; (5) for inclusion in our data analytics; and
(6) for purposes disclosed at the time you provide your information or as
otherwise set forth in this Privacy Policy.
- We
may share the information collected from you with OEM/ any such third
parties, if you choose to avail of any services offered by OEM/ third
party on the Mobile Application.
- We
may use the information collected from you for targeted advertising. This
involves using information collected on an individual's web or mobile
browsing behaviour such as the pages they have visited or the searches
they have made. This information is then used to select which
advertisements should be displayed to a particular individual on websites
other than our web site(s). The information collected is only linked to an
anonymous cookie ID (alphanumeric number); it does not include any
information that could be linked back to a particular person, such as
their name, address or credit card number.
- HOW
AND WHEN DO WE DISCLOSE INFORMATION TO THIRD PARTIES
We do not sell, share, rent or trade the information we have
collected about you, other than as disclosed within this Privacy Policy or at
the time you provide your information. Following are the situations when
information may be shared:
- WHEN
YOU AGREE TO RECEIVE INFORMATION FROM THIRD PARTIES.
- You
may be presented with an opportunity to receive information and/or
marketing offers directly from third parties. If you do agree to have your
Protected Information shared, your Protected Information will be disclosed
to such third parties and all information you disclose will be subject to
the privacy policy and practices of such third parties. We are not
responsible for the privacy policies and practices of such third parties
and, therefore, you should review the privacy policies and practices of such
third parties prior to agreeing to receive such information from them. If
you later decide that you no longer want to receive communication from a
third party, you will need to contact that third party directly.
- THIRD
PARTIES PROVIDING SERVICES ON OUR BEHALF
- We
use third party companies and individuals to facilitate our Services,
provide or perform certain aspects of the Services on our behalf – such as
drivers and companies they work for to provide the Services, other third
parties including OEM to host the Services, design and/or operate the
Services’ features, track the Services’ analytics, process payments,
engage in anti-fraud and security measures, provide customer support,
provide geo-location information to our drivers, enable us to send you
special offers, host our job application form, perform technical services
(e.g., without limitation, maintenance services, database management, web
analytics and improvement of the Services‘ features), or perform other
administrative services. These third parties will have access to user
information, including Protected Information to only carry out the
services they are performing for you or for us. Each of these third
parties including OEM are required to ensure the same level of data
protection as us and are obligated not to disclose or use Protected
Information for any other purpose.
- TPSPs
may set and access their own cookies, web beacons and embedded scripts on
your Device and they may otherwise collect or have access to information
about you, including non-personally identifiable information. We use a third-party
hosting provider who hosts our support section of our website. Information
collected within this section of our website by such third party is
governed by our Privacy Policy.
- CO-BRANDED
SERVICES.
- Certain
aspects of the Services may be provided to you in association with third
parties (“Co-Branded Services”) such as sponsors and charities,
and may require you to disclose Protected Information to them. Such
Co-Branded Services will identify the third party. If you elect to
register for products and/or services through the Co-Branded Services, you
shall have deemed to consent to providing your information to both us and
the third party. Further, if you sign-in to a Co-Branded Service with a
username and password obtained through our Services, your Protected
Information may be disclosed to the identified third parties for that
Co-Branded Service and will be subject to their posted privacy policies.
- CONTESTS
AND PROMOTIONS
- We
may offer Promotions through the Services that may require registration.
By participating in a Promotion, you are agreeing to official rules that
govern that Promotion, which may contain specific requirements of you,
including, allowing the sponsor of the Promotion to use your name, voice
and/or likeness in advertising or marketing associated with the Promotion.
If you choose to enter a Promotion, you agree that your Protected
Information may be disclosed to third parties or the public in connection with
the administration of such Promotion, including, in connection with winner
selection, prize fulfilment, and as required by law or permitted by the
Promotion’s official rules, such as on a winners list.
- ADMINISTRATIVE
AND LEGAL REASONS
- We
cooperate with Government and law enforcement officials and private
parties to enforce and comply with the law. Thus, we may access, use,
preserve, transfer and disclose your information (including Protected
Information, IP address, Device Information or geo-location data), to
Government or law enforcement officials or private parties as we
reasonably determine is necessary and appropriate: (i) to satisfy any
applicable law, regulation, subpoenas, Governmental requests or legal
process; (ii) to protect and/or defend the Terms and Conditions for online
and mobile Services or other policies applicable to any online and mobile
Services, including investigation of potential Stephen thereof; (iii) to
protect the safety, rights, property or security of the Company, our
Services or any third party; (iv) to protect the safety of the public for
any reason; (v) to detect, prevent or otherwise address fraud, security or
technical issues; and /or (vi) to prevent or stop activity we may consider
to be, or to pose a risk of being, an illegal, unethical, or legally
actionable activity.
- WHEN
YOU SHARE INFORMATION
- Protected
Information may be collected and shared with third-parties if there is
content from the Mobile Application that you specifically and knowingly
upload to, share with or transmit to an email recipient, online community,
website, or to the public, e.g. uploaded photos, posted reviews or
comments, or information about you or your ride that you choose to share
with others through features which may be provided on our Services. This
uploaded, shared or transmitted content will also be subject to the privacy
policy of the email, online community website, social media or other
platform to which you upload, share or transmit the content.
7. MARKET
STUDY AND OTHER BENEFITS
- We
may share your information, including your Protected Information and Usage
Information with third parties for any purpose, including but not limited
to undertaking market research/ study, conduct data analysis, determine
and customize product or service offerings, to improve the products or
Services or to make any other benefits/products/ services available to
you.
8. WITH
THE OWNER OF STEPHEN ACCOUNTS THAT YOU MAY USE
- If
you use an account or profile associated with another party, we may share
the details of the trip with the owner of the profile.
- This
may occur:
- If
you use your employer’s profile under a corporate arrangement;
- If
you take trip arranged by a friend.
- THIRD
PARTY CONTENT AND LINKS TO THIRD PARTY SERVICES
- The
Services may contain content that is supplied by a third party, and those
third parties may collect website usage information and your Device
Identifier when web pages from any online or mobile Services are served to
your browser. In addition, when you are using the Services, you may be
directed to other sites or applications that are operated and controlled
by third parties that we do not control.
- We
are not responsible for the privacy practices employed by any of these
third parties. For example, if you click on a banner advertisement, the
click may take you away from one of our websites onto a different web
site. These other web sites may send their own cookies to you,
independently collect data or solicit Protected Information and may or may
not have their own published privacy policies. We encourage you to note
when you leave our Services and to read the privacy statements of all
third party web sites or applications before submitting any Protected
Information to third parties.
- SOCIAL
MEDIA FEATURES AND WIDGETS
- Our
online and mobile Services may include social media features, such as the
Facebook Like button, and widgets such as a “Share This” button, or
interactive mini-programs that run on our online and mobile Services.
These features may collect your IP address, photograph, which page you are
visiting on our online or mobile Services, and may set a cookie to enable
the feature to function properly. Social media features and widgets are
either hosted by a third party or hosted directly on our online Services.
Your interactions with these features and widgets are governed by the
privacy policy of the company providing them.
- INFORMATION
COLLECTED BY DRIVERS
- This
Privacy Policy shall not cover the usage of any information about you
which is obtained by the driver or the company to which the driver
belongs, while providing you a ride on a cab booked using the Services, or
otherwise, which is not provided by us.
- CHANGE
OF INFORMATION AND CANCELLATION OF ACCOUNT
- You
are responsible for maintaining the accuracy of the information you submit
to us, such as your contact information provided as part of account
registration. If your Protected Information changes, or if you no longer
desire our Services, you may correct, delete inaccuracies, or amend
information by making the change on our member information page or by
contacting us through email address mentioned on our website or Mobile
Application. We will make good faith efforts to make requested changes in
our then active databases as soon as reasonably practicable.
- You
may also cancel or modify your communications that you have elected to
receive from the Services by following the instructions contained within
an e-mail or by logging into your user account and changing your
communication preferences.
- If
upon modifying or changing the information earlier provided to Us, we find
it difficult to permit access to our Services to you due to insufficiency/
inaccuracy of the information, we may, in our sole discretion terminate
your access to the Services by providing you a written notice to this
effect on your registered email id.
- If
you wish to cancel your account or request that we no longer use your
information to provide you services, contact us through email address
mentioned on the trip bill received. We will retain your Protected
Information and Usage Information (including geo-location) for as long as
your account with the Services is active and as needed to provide you
services. Even after your account is terminated, we will retain your
Protected Information and Usage Information (including geo-location, trip
history, and transaction history) as needed to comply with our legal and
regulatory obligations, resolve disputes, conclude any activities related
to cancellation of an account, investigate or prevent fraud and other
inappropriate activity, to enforce our agreements, and for other business
reason. After a period of time, your data may be anonymized and
aggregated, and then may be held by us as long as necessary for us to
provide our Services effectively, but our use of the anonymized data will
be solely for analytic purposes.
- SECURITY
- The
Protected Information and Usage Information we collect is securely stored
within our databases, and we use standard, industry-wide, commercially
reasonable security practices such as encryption, firewalls and SSL
(Secure Socket Layers) for protecting your information. However, as
effective as encryption technology is, no security system is impenetrable.
We cannot guarantee the security of our databases, nor can we guarantee
that information you supply won't be intercepted while being transmitted
to us over the Internet or wireless communication, and any information you
transmit to the Company you do at your own risk. We recommend that you not
disclose your password to anyone.
9. GRIEVANCE
OFFICER
- Stephen
hereby appoints Stephen Support Manager as the grievance officer for the
purposes of the rules drafted under the Information Technology Act, 2000,
who may be contacted at support@Stephencab.com. You may address any
grievances you may have in respect of this privacy policy or usage of your
Protected Information or other data to him.
10. CHANGES
TO THE PRIVACY POLICY
- From
time to time, we may update this Privacy Policy to reflect changes to our
information practices. Any changes will be effective immediately upon the
posting of the revised Privacy Policy. If we make any material changes, we
will notify you by email (sent to the e-mail address specified in your
account) or by means of a notice on the Services prior to the change
becoming effective. We encourage you to periodically review this page for
the latest information on our privacy practices.